1. Account and registration
| Ask | Answer (Bongarth version) |
|---|---|
| Do I have to create an account to purchase? | Registration is not required. You can complete your order as a guest; however, registering allows you to easily consult your history and invoices. |
| I forgot my password, how do I change it? | Click on “Forgot your password?” on the login screen. You will receive an e-mail with a link to reset it. |
| How do I delete my account? | Write to us from the contact form or at infobongarth@gmail.com indicating in the subject Delete account. We will confirm the cancellation by mail. |
| Advantages of registering | Early access to campaign launches, surprise discounts and one-click order tracking. |
| Can I save multiple shipping addresses? | Yes. Within My Account → Addresses you can add as many as you need. |
| I can’t log in to my account | Check your username and password; if it persists, clear your browser cache or reset your password. If it still fails, contact us. |
2. Shipping
| Ask | Reply |
|---|---|
| Where do you ship? | Currently to mainland Spain. We are working to expand areas. |
| Delivery time | 24 – 48 working hours after the order leaves our warehouse (we do not prepare shipments on Fridays after 13:00 h or holidays). In peak campaigns (Black Friday, Christmas) it could be longer; we will let you know if it happens. |
| Shipping cost | Single peninsular rate: [indicate here €] incl. VAT. Free from [amount] € purchase. |
| Can I choose the exact date/time? | We do not offer scheduling, but in the Order Notes you can indicate preferences (e.g. “deliver in the afternoon”); Correos Express will try to adjust. |
| How do I track my shipment? | When your order is shipped you will receive an e-mail with the tracking number and link to Correos Express. |
| My order is delayed | If more than 72 hours have passed since the notice of departure and you have not received it, first contact the agency using your tracking number. Then, write to us at infobongarth@gmail.com and we will help you. |
3. Payments and invoicing
| Ask | Reply |
|---|---|
| Available payment methods | – Card (Visa, Mastercard, AMEX) with 3-D Secure. – PayPal. – Bizum (up to 500 €). |
| Do you offer deferred payment? | Not at the moment. The entire purchase is payable upon confirmation of the order. |
| Invoice for my order | We automatically send it to you by e-mail and it is available in My Account → Orders. |
| Do prices include VAT? | Yes; VAT is included in each price shown. |
4. About our products
| Ask | Reply |
|---|---|
| What exactly do you sell? | Canned seafood and Galician fish (mussels, sardines, scallops…) handmade in limited editions. |
| Allergen information | Each product sheet details ingredients and possible traces. Always consult the label before use. |
| Do they require refrigeration? | Our cans are stabilized products; keep them in a cool and dry place. Once opened, keep the contents refrigerated and consume within 24 hours. |
| Notice of replenishment | If an item is “Out of stock”, leave your e-mail address in the corresponding field and we will notify you as soon as the next campaign is available. |
| Do you have gift packs? | It is usually in special editions or occasions. Check it out in our store section, which will always be updated or contact us if you have any doubts. |
5. Promotions and coupons
| Ask | Reply |
|---|---|
| Use of a discount code | Enter the coupon in the “Apply coupon” box during checkout before paying. |
| Can I combine coupons? | No, only one coupon is allowed per order, unless otherwise stated in special promotions. |
6. Returns, exchanges and refunds
| Ask | Reply |
|---|---|
| Do you accept returns? | Only when: 1) The order arrives incomplete. 2) You receive a different product than the one ordered. 3) The can has visible shipping damage. Notify us within 24 hours and we will arrange a free pick up. |
| Incorrect or damaged product | Write to us at infobongarth@gmail.com with photos of the problem. We will send you the correct can or refund the amount, whichever you prefer. |
| Cancel a paid order | If you have not yet received the “order shipped” e-mail, please contact us as soon as possible and we will cancel your order free of charge. |
| Order not received | Check the tracking; if it is not updated, notify the agency and us. We will investigate and, if appropriate, send replacement or refund. |
| Free returns | Yes, as long as the reason is our error or damage during transport. |
Do you have any other questions?
Write to us at infobongarth@gmail.com and we will try to get back to you as soon as possible. We are here to help you.